Application Maintenance & Remote Database Administration (DBA)

In order to ensure continuous performance of critical applications and free internal teams to focus on innovation and strategy, Fulcrum Worldwide offers cost-effective, comprehensive application maintenance and remote DBA services.

We effectively capture incidental information with documentation of reporting and resolution, leveraging Global Delivery Model (GDM). We judiciously distribute issues depending on the magnitude of the incident, plus these activities are governed & monitored by a mutually agreed SLA.

Evolve your business, reduce system downtime, and focus on strategic initiatives by minimizing time & resources invested in routine application maintenance & Database Administration (DBA) activities.

24 x 7 Managed Support

Our team of domain certified engineers improves your day-to-day operational efficiency, as our delivery centers are equipped with necessary infrastructure and tools to facilitate managed services support round-the-clock. Our tailored support packages will meet all the IT requirements of your business - from ad-hoc configuration changes through remote, on-site and on-demand software support.

With increasing demand for IT infrastructure, enterprises are spending more time and resources on administration, operational and maintenance aspects of IT. Simplify IT operational challenges and justify your IT investments with our comprehensive portfolio of 24 x 7 Managed Support Services.

To start with:

• Remote Infrastructure Management Services
• Production Support
• Managed Security Services

Quality Assurance (QA), Quality Control (QC) and Testing

In today's reduced time-to-market delivery pressure, businesses are forced to take risks on production quality because of tight release schedules, limited budgets and pressure for resilient output. Concurrently, organizations are looking for new ways to curtail testing costs while increasing testing scalability.

In times of rapidly changing technologies, markets increasingly require scalable, robust and reliable applications and products. Further, cloud computing adoption, increased mobility, and device proliferation require organizations to develop applications that can seamlessly interface with an ever-broader range of distribution channels and routes-to market. Lack of dexterity of emerging technologies poses new challenges for the enterprise.

Testing offerings span from strategic to tactical:

• Testing Strategy & Assessment
  We work with you to identify, evaluate and determine your testing needs, thereafter recommend an end-to-end testing and quality assessment process
• Testing Automation
  With a perfect set of tools, assets and resources we can support your entire cycle of automation-related testing activities
• Testing Center of Excellence
  Our Testing CoE helps maintain Software Testing Lifecycle (STLC) through utilizing right set of people, processes and tools
• Cloud Testing
  Cloud-based testing services such as architecture compatibility, clustering capabilities for load balancing and metering
• Mobile Testing
  With our mobile test automation framework consisting of re-usable assets that accelerate test automation across various mobile operating environments

ITIL Assessments

IT Services & Supporting Technologies have lately become the bloodstream of businesses. These services must provide value to the business and therefore an organization needs to develop and maintain a strong service management capability.

We specialise in providing recognised frameworks and standards in IT service management best practices. Our aim is to develop your people and teams to deliver world-class service, maximising your investment in technology.

ITIL provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits that include:

• Improved IT services
• Reduced costs
• Better customer satisfaction through a more professional approach to service delivery
• Enhanced productivity
• Modernized use of skills and experience
• Refined delivery

System Migrations

To survive the next Big Bang, system migration is a key element to consider when adopting any new system, either through purchase or new development. One would think that any two systems that maintain the same sort of data must have performed similar tasks. Therefore, information from one system should map to the other with ease. However, this is rarely the case!

With a trusted partner you can bring down costs, and reduce downtime to a bare minimum. With over a decade of experience we swiftly perform data conversion and testing process, with no risk involved, as it's a reversible procedure. Matchless interoperability ensures that you never have to face obsolescence again.

What we do:

• Modernizing application and architecture
• Database migration
• Application migration to a different technology platform and database
• Application Migration to web platforms
• UI redesign and application modernization
• Application upgrade to a newer version of technology platform

BPO Operations

Meeting SLA is passé, going beyond is what we do. We deliver measurable business value, which helps you to focus on your core competency, cut cost drastically, and improve service levels and profitability.

For us Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) are natural extension of our IT services. These, coupled with our deep domain expertise, client-centric approach, team of dedicated professionals that works round-the-clock, redefine customer service.

We "follow the sun" with 24 x 7 operations through one standardized global process and provide support in all major languages across the globe.

We have a solution for you:

• Voice based inbound/outbound phone support
• Email support
• Online chat
• Back Office processing

Legal Outsourcing

Whether you’re a company or a law firm we’ll help you improve the delivery of legal services, manage the litigation lifecycle effectively, and bring down the legal costs. We leverage technology along with a team of legal experts, working with our clients in the areas of regulatory, compliance and documentation.

What we offer:

•     Bookkeeping and billing
•     Contract management
•     Contract review
•     Data analysis and management
•     Document drafting
•     Document production
•     Due diligence
•     General litigation support services
•     e-Discovery
•     Intellectual Property (IP) services
•     Legal research
•     Legal transcription

To start with:

•     Cost-effective pricing model
•     24 x 7 availability of resources
•     World-class professionals