Managed Services provides IT monitoring and/or management of all or part of the customer's IT infrastructure, from the low-end to the high-end:

• Examples of low-end managed services include fundamental services such as basic up/down monitoring and network device management.
• Examples of high-end managed services include advanced services such as proactive performance tuning, capacity management, and end-user performance monitoring services.

Fulcrum currently offers Managed IT Services in the following areas:

• Application Management
• Network Management
• Server Management
• Database Management
• Help Desk Services
• Backup and Recovery Management
• Security Management
• Desktop Management

Best Practices / Certification:

• Information Technology Infrastructure Library [ITIL]
• IT Service Management [ITSM]
• IBM Tivoli Unified Process [ITUP]
• Microsoft Operations Framework [MOF]
• Enhanced Telecom Operations Map [eTOM]

The Fulcrum Advantage: 

• Past experience and expertise in managing complex and business critical IT infrastructure
• Being a GLOCAL(Global + Local) organization, it has ability to deliver globally 
• Long-term sustainability and financial stability
• Resource skills and certifications 
• Best people and process practices
• Scalability and flexibility in operations

Migration:

Being a technology company, we understand the importance of using the latest technology. Hence, we help our clients understand its importance. For those, who have older versions and want to migrate to the latest one, we welcome them too. We have done various application migrations like Lotus Notes to exchange migration, migration of Notes mailboxes to Microsoft Exchange/Exchange Online, application content to SharePoint/SharePoint Online, Weblogic to JBoss and vice versa, and Sametime users to Office Communication Server 2007.