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Global Delivery Framework

Fulcrum solves a project challenge armed with a proven methodology to support our human and technical assets. Our systematic approach relies upon informed vision, organized blueprinting, efficient development, effective implementation, technology transfer and superior maintenance. We recognize that one process does not fit all, and we utilize the Fulcrum Project Methodology as a guide, not a doctrine. Its effectiveness requires the commitment of all parties' involved — human interactions that can never be replaced by technology.

Global Delivery Model:

 
Fulcrum's Client Services Group (CSG) is an internal organization that assures service and solution delivery to our customers. The CSG team is local to its customers and integrates with their team seamlessly, thus minimizing the communication gap and delivering increased business value. This team consists of subject matter experts, certified by Fulcrum University with years of on the job training in the best project management practices, CMMi processes and various project and execution methodologies. These experts envision scalable solution architecture, innovation and client engagements involving global delivery and sourcing. CSG's key value is derived in bridging customer expectations with effective solutions through optimized delivery.
 

Fulcrum Methodology Phases:

Detailed Planning Phase
  • At the commencement of the project, Fulcrum will have meetings with the project owners and their teams from the client's side as well as all the departments within the client organization, who have a stake in the project.
  • The Detailed Planning Phase will identify all internal organizational dependencies and the deliverables expected from each group identified as integral to the project.
  • This phase also helps in developing a shared vision that gets the buy in, from various departments that are involved.
Detailed Requirements Phase
  • Interviews and Research— Gain a detailed understanding of the project.
  • Strategic Decisions—Team leaders review scenarios and verify that the correct problem to solve has been identified.
  • Develop per-module and per-page functional specifications.
  • Develop Use Cases and finalize the project plan.
Implementation Phase
  • System Test—verifies that the functional requirements are being fully satisfied.
  • Leverage existing hardware and software — Integration testing, prepares the product for implementation.
  • Phased deployment— soft launches guarantee end-user acceptance and executive sponsorship.
Technology Transfer Phase
  • Training of Operations Staff — training that may have been received throughout the process is now solidified as their role in application operation increases.
  • Training of End-Users — functional end-users receive documentation, support options and training instructions.
  • Training of Technical Staff — mentoring and technology transfer are provided to client's internal technical team.
Maintenance Phase
  • System Management — network, system and application are subject to ongoing review and assessment.
  • System Maintenance — bugs are fixed and feature enhancements may be implemented.
  • Help Desk — end-users remain productive through responsive support offerings.
Design and Analysis Phase
  • Architecture of Infrastructure — acquire and install necessary tools, establish procedures and standards, and configure the software development and operational environments.
  • Analysis/ Design/ Modeling — integrate requirements and conceptual design into detailed design. Gather and define processing requirements and navigation prototypes.
  • Prototyping of GUI and System Features—navigational scripts are created to simulate screen flow and gain initial user feedback.
  • Development Phase— develop user interface, object model, technical design, standards and processes and security requirements.
  • Code with Best of Breed Tools—the most successful solutions are only as strong as each of their components.
  • Test Features and Performance — includes unit testing of developed application code and user testing to gather feedback for refining detailed design.