Are you an Insurance company? Are your customers tired of keeping track records and remembering the premium due dates? If so, you need iContesto!

iContesto is a self service portal specially designed for insurance companies to facilitate their customers with various features and options online.

What is iContesto?

• It is an effective portal that gives your customers the opportunity to decide and send service requests and connect with them in a personalized and rapid manner.
• Access support anytime – a web based self service portal is available whenever a customer needs help  – 24x7.
• Increased availability of solutions – customers enjoy increased and faster access to common solutions like user management, registering new policies, policy information, fund switch, online premium payments, receiving premium receipts in there inbox, email and SMS notifications, online service requests & request tracking, broadcast product information, etc.

• Integrity with existing internal systems with appropriate hooks for LDAP or ADLDS for authentication, Life Asia for policy data, SIMS or HEAT for Ticketing System, IBM CMS / Share Point for CMS/Document Managements and so on.

Why is iContesto needed?

iContesto is needed to meet the following business requirements and overcome several challenges:

• Even in this technology era, there are scenarios, where a customer needs to visit the branch office and submit requests which are then routed to the concerned servicing team.
• Reduce contact with call centers thus reducing infrastructure cost.
• Simplify customers' ability to communicate.
• Provide a high quality experience for customers through a user-friendly portal.
• Provide tools for secured management of documents online.
• Provide paperless billing to promote green initiatives.
• Satisfy regulatory compliance requirements.
• Customer needs to visit the physical office to pay the premium, and getting premium receipts etc. which is time consuming and might lead to customer dissatisfaction.

• Payments can directly be made online using payment gateway thus reducing the overall cycle and saving cheque clearance time. 

Architecture Overview:

Benefits of Using iContesto:

Go For It: Take it to the Next Level with Your Web Portal!

You Will Be more Customer and Business Centric – making it easier for customers “to do business” with you.

You Will Lower Costs – by enabling customers to solve simple issues themselves which provides an extensive reduction in support infrastructure cost.

You Will Raise Productivity – helping customers avoid problems in the first place, resolving simple issues quicker.  Higher uptime results, along with higher productivity.  

You Will Be More Proactive – staff will have more opportunity to engage in proactive problem management, eliminating the source of problems.

You Will Differentiate Yourself from the Competitors – by offering effective, proactive means to assist customers.

For more information on iContesto, kindly Contact Us!